Cant register

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Cant register

Postby Reuban » November 13th, 2017, 5:33 am

A friend is trying to register but the forum will not send a confirmation email. He has used two email accounts .ac.uk and hotmail.com. He has requested that the confirmation email is resent several times.

Username is 'lono'

Any help would be well received
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Re: Cant register

Postby Citroen » November 13th, 2017, 5:59 am

User name Lono (big ell) memberlist.php?mode=viewprofile&u=648768 half exists. I'll ask PaulH to take a look.
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Re: Cant register

Postby Reuban » November 13th, 2017, 6:51 am

Thanks
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Re: Cant register

Postby Citroen » November 13th, 2017, 8:33 am

Should work now.
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Re: Cant register

Postby Reuban » November 13th, 2017, 10:43 am

All sorted for Lono. Another colleague is having the same issue 'Gents'
Thank you
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Re: Cant register

Postby Reuban » November 13th, 2017, 1:44 pm

And a third, Mattheav... Is this just my guys having a problem?
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Re: Cant register

Postby Citroen » November 13th, 2017, 9:17 pm

Reuban wrote:And a third, Mattheav... Is this just my guys having a problem?

It's probably your e-mail system seeing mail from noreply@c2forum.com as SPAM.
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Re: Cant register

Postby Reuban » November 14th, 2017, 3:58 am

We've checked spam, junk mail etc.
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Re: Cant register

Postby Citroen » November 14th, 2017, 7:53 pm

User Mattheav doesn't even exist in limbo.
Try again.
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Re: Cant register

Postby Reuban » November 15th, 2017, 12:35 pm

I've spoken to the bloke and he says its 'mattheaven'
There's another 'amystevens' who hasn't received a confirmation email.
Thanks for helping
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Re: Cant register

Postby Citroen » November 15th, 2017, 8:25 pm

I can find Amy in limbo but Matt is still lost-in-transit.

memberlist.php?mode=viewprofile&u=650306
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Re: Cant register

Postby Citroen » November 16th, 2017, 5:57 am

Amy should be OK now.

I'm getting email from noreply@concept2.com so I still suspect your email system is taking a dislike to that address.
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