Concept2 Utility 7 with Omnikey 3121

Maintenance, accessories, operation. Anything to do with making your erg work.
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taveewat
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Concept2 Utility 7 with Omnikey 3121

Post by taveewat » October 13th, 2017, 1:08 am

According to C2 not support concept2 utility 6.9 anymore then I have to move from 6.99 and windows XP to C2 utility7 and windows 8.1.
I can transfer rowing log properly from my pm3 but when I connect my omnikey card reader, it show "no device connected".
I try to used both driver that I downloaded from HID global website and automatic installed driver that come with windows 8.1, both have the same problem.

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Citroen
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Re: Concept2 Utility 7 with Omnikey 3121

Post by Citroen » October 13th, 2017, 4:22 am

Just because it's not supported doesn't mean you can't run it unless they change the interface for the logbook to make in incomptible.

Did the OmniKey drivers install a Windows control panel widget?
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Re: Concept2 Utility 7 with Omnikey 3121

Post by vepjan » October 13th, 2017, 10:35 am

I had the same issue the first couple of times I installed Utility 7.08.01.
After ininstalling and reinstalling twice (perhaps with a reboot) it worked and has worked
since then. I am on Windows 10 and not 8.1.

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Re: Concept2 Utility 7 with Omnikey 3121

Post by Citroen » October 13th, 2017, 12:03 pm

Does Windows install an OmniKey driver automagically?

Try inserting your Logcard in the reader before you plug the USB plug into your laptop.

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Re: Concept2 Utility 7 with Omnikey 3121

Post by taveewat » October 14th, 2017, 10:30 am

Thanks for all suggestions but it didn't work. Another problem is when I connected PM3 to C2 utility , it showed connected but I can't select any check boxes. I log out and log in again and verified my ranking ID but I still cannot upload my results.
The message show error in log book server.

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Re: Concept2 Utility 7 with Omnikey 3121

Post by Citroen » October 14th, 2017, 6:17 pm

Send an email to rowing@concept2.com and they may be able to help.

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Re: Concept2 Utility 7 with Omnikey 3121

Post by taveewat » October 17th, 2017, 7:50 pm

Problem solved, just change the text format in windows appearance to English.

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Re: Concept2 Utility 7 with Omnikey 3121

Post by Citroen » October 18th, 2017, 1:46 am

Then you definitely need to contact Concept2 to get them to explore the nasty little bug you've found in their code.

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Re: Concept2 Utility 7 with Omnikey 3121

Post by taveewat » November 3rd, 2017, 8:40 pm

Omnikey card reader issue had fixed in new version of C2 utility 7.08.3.

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Re: Concept2 Utility 7 with Omnikey 3121

Post by hobiecat111629 » November 10th, 2017, 6:05 pm

Interesting....I’ve got a 3121 as well and thought it had failed.

Mine is recognized by the C2 app, but it keeps telling me to insert a card. Is this what you were experiencing?

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Re: Concept2 Utility 7 with Omnikey 3121

Post by taveewat » November 15th, 2017, 4:04 am

hobiecat111629 wrote:Interesting....I’ve got a 3121 as well and thought it had failed.

Mine is recognized by the C2 app, but it keeps telling me to insert a card. Is this what you were experiencing?
No, my ommnikey reader show not connect when using c2utility 7.08.1 but it work fine when use with 7.08.3
Do you use driver downloaded from HID global website?

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