PM5 firmware update - no longer updates phone via BTooth

Maintenance, accessories, operation. Anything to do with making your erg work.
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Neilpeel
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PM5 firmware update - no longer updates phone via BTooth

Post by Neilpeel » April 13th, 2018, 4:10 am

Morning all

I've a Concept2 model D with PM5. Purchased (from new) about 2 months ago..
No issues since I've had it - on connecting to my phone with Bluetooth and starting the ERGData App, it would say "Ready to Row" at the bottom of the screen.. As soon as I start rowing, my phone was updated with the live workout info..

However, I flashed the newest firmware using the Utility yesterday. All went well. No issues during update.
This morning, I connected to my phone - it connected fine - using Bluetooth from the PM5.
Instead of 'ready to row' it now says 'connected to ERG'..
When I start rowing, it doesn't update the phone. The ERGData App seems to do nothing..

Am I missing a step here? Anything else I need to do please? :shock:

Many thanks!!

NP

FRiC
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by FRiC » April 13th, 2018, 7:39 am

Try turning off wireless (on the PM5) off and on again? One new feature on the new firmware is that wireless now remembers the previous state instead of having to be turned on every time.

Neilpeel
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by Neilpeel » April 14th, 2018, 3:25 pm

Thankfully, after a quick email or two from the support team, a restart of the phone fixed the problem!

All good! :)

rr0ss0rr
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by rr0ss0rr » April 14th, 2018, 10:56 pm

Is that all it took .. restarting the phone? I'm also running into this issue after the 161 update. IOS Ergdata Main screen updates, the 2nd screen does not, and the workout never gets to the phone to sync.

ajk
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by ajk » April 15th, 2018, 4:02 pm

Got the same problem. Filed bug report. Phone restart didn't work for me unfortunately.

Now got it working after using an old ipad that never was paired with PM5. I tried painsled first, with cable. This worked. Was happy. Tried with bluetooth on ipad, worked as well. Then tried ergdata. Worked also, to my surprise. Then i tried my phone again, and miraculously the phone that didn't work at all before worked again.

So might be worth to try pairing another device, see if it works, and then see if the original device works again. Bit of a hassle, but i'm glad my setup works again after trying many times in the last few days.

Hope it works for you as well. Success!

mickyduck
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by mickyduck » April 18th, 2018, 4:33 pm


itsmeken
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by itsmeken » April 19th, 2018, 12:06 am

I am having this same problem using a Samsung 8s and my Rowing machine. Oddly enough I am not having this problem with my SkiErg which was also flashed to the latest version at the same time. No issues prior to the flash of both the rower and skierg. Very frustrating. I have not only restarted the phone, which didn't fix the issue, but I also uninstalled the app and restarted the phone and then installed the app. Same problem.

I have to say, even before this current issue, I have not been impressed with the app. Getting the PM5 to recognize my Garmin heart monitor is slow and not consistent and getting it to connect to the app has always been slow and hit and miss. As a comparison, my Garmin on my road bike if I even get close to it with a heart monitor it auto connects without me having to press a single button. It is fast, easy and always connects.

I enjoy both my rower and the ski erg and wish I could say the same about the PM5 and the app. Please invest some resources to bring both of these up to the quality of the ergs. In the meantime, please fix this problem quickly.

Thanks,

Ken

rr0ss0rr
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by rr0ss0rr » April 19th, 2018, 8:58 pm

the PM5 auto connects to ergdata with 161. I was able to save the HRM if a usb drive is inserted (formatted via c2 utility). So now, once the PM5 turns on, everything connects

itsmeken
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by itsmeken » April 23rd, 2018, 8:52 pm

I updated the firmware on my rower and skierg PM5 with a USB cable and my laptop. As mentioned in my original post no issues connecting the HRM and Samsung S8 to the SkiErg. However, can not connect both of these to my Rower. I attempted to install the firmware using a USB thumb drive. Never get the "Upgrade" menu option for the install. Any tips on how to do this via the USB thumb drive?

rolski
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by rolski » April 30th, 2018, 1:28 pm

I'm having the same / a similar problem.

PM5 software's v161 and my Nokia8 is running Android v8.1

For the last couple of weeks, ErgData would connect fine & show all information live while rowing and it'd also sync without problem.

Then one day, coincidentally the day my PM5 'phone bracket arrived, it just won't connect & stay connected. If I force both devices to connect, they'll do so, but the connection will drop after a couple of seconds - and it's the PM5 where I always have to constantly switch wireless on.

(batteries are brand new, USB thumb-drive is also inserted).

rolski
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by rolski » May 2nd, 2018, 5:36 am

I've found a fix to my problem, which may be related to the problem others are having...
Details are here :- viewtopic.php?f=16&t=157477&p=446427#p446427

gimley
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by gimley » May 5th, 2018, 7:23 am

thanks, this solution fixed my problem

[quick recap for any searchers who land here: after upgrading firmware on pm5 to v161, ergdata continued connecting to erg but stopped receiving/collecting data from it. the simple solution is to go into phone bluetooth settings, unpair the erg and then reconnect via ergdata.]

Bar Shaker
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by Bar Shaker » June 23rd, 2018, 2:59 am

I had no problems with 161 but just updated to 163 and now have this problem.

I’ll try to re-pair the devices.

My PM5 never remembers my Garmin HRM. This really irks me. As the other poster above, if my Garmin bike computer can instantly pair with my HRM, cadence sensor, speed sensor and Di2 sensor why do I constantly have to tell my PM5 to find my HRM. I have a USB plugged in. What am I doing wrong?

Bar Shaker
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Re: PM5 firmware update - no longer updates phone via BTooth

Post by Bar Shaker » June 23rd, 2018, 5:27 am

I’ve solved my own problem and it was a strange solution.

I was thinking about my Garmin and then looked at my Bluetooth and saw it was connected as it was on charge. Being connected to Garmin meant it wouldn’t connect to the PM5. Once the Garmin was turned off, normal service resumed. Ha!

My HRM still needs to be paired every time though!

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