My PM5 doesn't update firmware

Maintenance, accessories, operation. Anything to do with making your erg work.
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Hazel_ucr
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Joined: June 29th, 2020, 1:07 pm

My PM5 doesn't update firmware

Post by Hazel_ucr » June 29th, 2020, 2:13 pm

I have a PM5 and got the error Dispositivo usb sobrecargado!
hard dault Err - 10001750
I have read that if I update de firmware It will fix it
However I try with a usb 7 gigas formated with fat and the PM% simply doesn't regonized ... I have tryed many times with others usb but I don't know what else todo. I have restored the system getting aout batteries but I always get tha same error. USB overloaded.
What Can I do?
Please look the attachments whih errors

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Citroen
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Re: My PM5 doesn't update firmware

Post by Citroen » June 29th, 2020, 3:04 pm

You need to write to info@concept2.com as that is likely to be a warranty replacement.

Hazel_ucr
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Joined: June 29th, 2020, 1:07 pm

Re: My PM5 doesn't update firmware

Post by Hazel_ucr » June 29th, 2020, 4:06 pm

for sure I will thanks

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Carl Watts
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Re: My PM5 doesn't update firmware

Post by Carl Watts » June 30th, 2020, 3:42 am

Factory default reset it and connect it to a PC via a USB printer cable it has to work using the concept 2 update utility.
Carl Watts.
Age:53 Weight: 104kg Height:183cm
Concept 2 Monitor Service Technician & indoor rower.
http://log.concept2.com/profile/863525/log

Wu01ok
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Joined: June 22nd, 2020, 7:57 pm

Re: My PM5 doesn't update firmware

Post by Wu01ok » July 1st, 2020, 11:48 pm

Yes I agree do the cable option to your laptop. You can buy the printer cable on amazon for 6 bucks. Usb also didn’t work and I try many times. Contact support as well not worth that trouble. Once I connected cable to laptop was able to update firmware on rower and bike.

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