Model D with PM5 Bluetooth issues

Maintenance, accessories, operation. Anything to do with making your erg work.
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Pdunford
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Model D with PM5 Bluetooth issues

Post by Pdunford » October 6th, 2018, 1:36 pm

I’m sorry if this is going to be redundant but I just got my concept2 rower and am having an issue connecting the Bluetooth from the PM5 monitor to my iPhone 7 with iOS 12. My wife has android and the Bluetooth connects but it doesn’t talk to ergdata for some reason.

Any articals you can point me to?


Bonus question
Is there anyway to log the meters you row without having to login to the online log thru concept2?

Thank you for any help and I’m glad to be part of the family its been a long time coming.

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Citroen
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Re: Model D with PM5 Bluetooth issues

Post by Citroen » October 6th, 2018, 2:02 pm

1. Upgrade your version of Ergdata
2. Upgrade the firmware on your PM5
3. Use a USB stick to record workouts
4. Switch to an Android phone rather than your overpriced, under spec'd iPhone thing.

Pdunford
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Re: Model D with PM5 Bluetooth issues

Post by Pdunford » October 6th, 2018, 3:12 pm

Downloaded ErgData today. The spec on the pm5 monitor is up to date per concept2’s webpage.

Is there info somewhere about recording workouts on a usb stick?

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Citroen
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Re: Model D with PM5 Bluetooth issues

Post by Citroen » October 6th, 2018, 3:21 pm


Slothful1
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Re: Model D with PM5 Bluetooth issues

Post by Slothful1 » October 6th, 2018, 3:28 pm

Pdunford wrote:
October 6th, 2018, 1:36 pm
I’m sorry if this is going to be redundant but I just got my concept2 rower and am having an issue connecting the Bluetooth from the PM5 monitor to my iPhone 7 with iOS 12
I'm using the same combination as you, and it is working fine. The only suggestion I would make is to do a full power down and restart of the phone, and see if that helps. It probably wouldn't hurt to do the same with the PM5 (paper clip into the reset button at the back of the monitor).

Are you able to connect your phone to other Bluetooth devices (just checking that there isn't something wrong with the hardware on the phone side)?

Dave

Pdunford
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Re: Model D with PM5 Bluetooth issues

Post by Pdunford » October 6th, 2018, 3:33 pm

Yes I was listening to music via Bluetooth speaker after I got frustrated with ErgData and the pm5 not connecting

lcantey
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Re: Model D with PM5 Bluetooth issues

Post by lcantey » October 6th, 2018, 6:59 pm

Citroen wrote:
October 6th, 2018, 2:02 pm
4. Switch to an Android phone rather than your overpriced, under spec'd iPhone thing.
You are kidding right? Ergdata is way more reliable on iOS.

Slothful1
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Re: Model D with PM5 Bluetooth issues

Post by Slothful1 » October 7th, 2018, 3:40 am

Pdunford wrote:
October 6th, 2018, 3:33 pm
Yes I was listening to music via Bluetooth speaker after I got frustrated with ErgData and the pm5 not connecting
If the PM5 and phone restarts don't help, then you'll have to contact Concept2 unfortunately. You might have the bad luck of faulty hardware on the PM5, which should be replaceable under warranty.

Dave

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Re: Model D with PM5 Bluetooth issues

Post by Pdunford » October 7th, 2018, 10:27 am

Slothful1 wrote:
October 7th, 2018, 3:40 am
Pdunford wrote:
October 6th, 2018, 3:33 pm
Yes I was listening to music via Bluetooth speaker after I got frustrated with ErgData and the pm5 not connecting
If the PM5 and phone restarts don't help, then you'll have to contact Concept2 unfortunately. You might have the bad luck of faulty hardware on the PM5, which should be replaceable under warranty.

Dave
Thank you

Pdunford
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Re: Model D with PM5 Bluetooth issues

Post by Pdunford » October 7th, 2018, 10:29 am

lcantey wrote:
October 6th, 2018, 6:59 pm
Citroen wrote:
October 6th, 2018, 2:02 pm
4. Switch to an Android phone rather than your overpriced, under spec'd iPhone thing.
You are kidding right? Ergdata is way more reliable on iOS.
I don’t even play that iPhone vs Android game.

lcantey
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Re: Model D with PM5 Bluetooth issues

Post by lcantey » October 7th, 2018, 1:57 pm

I don't either, I was just very surprised he would bring it up as an alternative. Use whatever you like! Having used both I have found that historically in the case of ErgData that the iOS support has been more stable (I usually use iOS and my daughter uses Android on the same rower). She hasn't reported any issues recently and I haven't had any either so we are both happy and I would recommend either.

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