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Cyclist2
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Forum Login

Post by Cyclist2 » November 14th, 2018, 5:52 pm

I noticed a while back that this Forum had been upgraded (?). Some changes, nothing too drastic, are noticeable.

However, one thing I'm now experiencing is a change to my log in. I enter my username and password, and it comes back "you've exceeded your maximum number of login attempts", and asks me to log in again, this time adding a captcha; "I'm not a robot".

Anyone else finding this? Is there some way to eliminate that extra step? My username and password haven't changed in years (although I may change the password to see what happens), and I am careful to input it correctly. Minor frustration, but still...
Mark Underwood. Rower first, cyclist too.

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johnlvs2run
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Joined: March 16th, 2006, 1:13 pm
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Re: Forum Login

Post by johnlvs2run » November 14th, 2018, 11:02 pm

I couldn't sign in for more than a month with my regular browser and had to use a different one.

Now it's working again.
72, 5'8", 155lbs
Let's develop a watts per weight ranking system.
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lindsayh
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Re: Forum Login

Post by lindsayh » November 15th, 2018, 6:18 am

Mark I have been getting ready to make this post too! Have exactly the same problems ever since the upgrade. On my laptop I am still getting the message most of the time and being forced to tick the I am Not a Robot box and then let through. For a while I had to go through the full verification. When I try on my work server it just wont let me through at all - I get the same message as you but even after going through the Captcha verification process it just sends me around and around and won't let me in.

This is the message:
You exceeded the maximum allowed number of login attempts. In addition to your username and password you now also have to solve the CAPTCHA below.
I have sent 5 messages to the Board administrator and to C2 and unfortunately not even an acknowledgement (which is really unusual as they are normally so good at this sort of stuff) Hopefully this may attract attention.
Lindsay
67yo 91kg
Sydney Australia
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PBs (65y+) 1 min 349m, 500m 1:29.8, 1k 3:11.7 2k 6:47.4, 5km 18:07.9, 30' 7928m, 10k 37:57.2

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Citroen
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Re: Forum Login

Post by Citroen » November 15th, 2018, 7:12 am

If you've cleared board cookies, you're not running any browser cookie blocker (or option not to save cookies).

Then send an email to info@concept2.com and they should be able to find a fix.

lindsayh
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Re: Forum Login

Post by lindsayh » November 16th, 2018, 6:11 am

Citroen wrote:
November 15th, 2018, 7:12 am
If you've cleared board cookies, you're not running any browser cookie blocker (or option not to save cookies). Then send an email to info@concept2.com and they should be able to find a fix.
Thanks Doug
Cant see any cookie problems and sent an email again - the weird thing is that I still haven't had a response from C2
Lindsay
67yo 91kg
Sydney Australia
Forum Flyer
PBs (65y+) 1 min 349m, 500m 1:29.8, 1k 3:11.7 2k 6:47.4, 5km 18:07.9, 30' 7928m, 10k 37:57.2

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Citroen
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Re: Forum Login

Post by Citroen » November 16th, 2018, 7:06 am

Try ucp.php?mode=delete_cookies

Then if you've tried spamming all their email addresses try the "SUPPORT" button on https://www.concept2.com/company to open a Zendesk ticket with C2.

There's also ucp.php?i=pm&mode=compose&u=512 as a private message to the chief forum admin David Hart on here.

Cyclist2
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Joined: December 13th, 2006, 8:20 pm
Location: Bremerton, WA

Re: Forum Login

Post by Cyclist2 » November 16th, 2018, 1:39 pm

Citroen wrote:
November 16th, 2018, 7:06 am
Try ucp.php?mode=delete_cookies
Tried that, no joy. I'll let Lindsay continue the attempted dialog with C2...
Mark Underwood. Rower first, cyclist too.

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jackarabit
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Re: Forum Login

Post by jackarabit » November 17th, 2018, 1:12 am

Don’t log out.
There are two types of people in this world: Those who can extrapolate from incomplete data

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lindsayh
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Location: Sydney, Australia

Re: Forum Login

Post by lindsayh » November 20th, 2018, 1:51 am

Citroen wrote:
November 16th, 2018, 7:06 am
Try ucp.php?mode=delete_cookies Then if you've tried spamming all their email addresses try the "SUPPORT" button on https://www.concept2.com/company to open a Zendesk ticket with C2. There's also ucp.php?i=pm&mode=compose&u=512 as a private message to the chief forum admin David Hart on here.
Now 4 days since a PM to David Hart with no response.
Lindsay
67yo 91kg
Sydney Australia
Forum Flyer
PBs (65y+) 1 min 349m, 500m 1:29.8, 1k 3:11.7 2k 6:47.4, 5km 18:07.9, 30' 7928m, 10k 37:57.2

DavidA
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Re: Forum Login

Post by DavidA » November 27th, 2018, 6:11 pm

Cyclist2 wrote:
November 14th, 2018, 5:52 pm
I noticed a while back that this Forum had been upgraded (?). Some changes, nothing too drastic, are noticeable.

However, one thing I'm now experiencing is a change to my log in. I enter my username and password, and it comes back "you've exceeded your maximum number of login attempts", and asks me to log in again, this time adding a captcha; "I'm not a robot".

Anyone else finding this? Is there some way to eliminate that extra step? My username and password haven't changed in years (although I may change the password to see what happens), and I am careful to input it correctly. Minor frustration, but still...
Yes, I have the same issue. It's annoying, especially when you have to go through the whole choosing the correct pictures business.
C2 almost never responds to my e-mails about things.

David
57 y / 70 kg / 173 cm / 5 kids / 11 grandkids :)
Received my model C erg 18-Dec-1994

lindsayh
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Location: Sydney, Australia

Re: Forum Login

Post by lindsayh » December 1st, 2018, 12:04 pm

I've pretty much given up unfortunately - still nothing!!
Lindsay
67yo 91kg
Sydney Australia
Forum Flyer
PBs (65y+) 1 min 349m, 500m 1:29.8, 1k 3:11.7 2k 6:47.4, 5km 18:07.9, 30' 7928m, 10k 37:57.2

Cyclist2
6k Poster
Posts: 622
Joined: December 13th, 2006, 8:20 pm
Location: Bremerton, WA

Re: Forum Login

Post by Cyclist2 » December 1st, 2018, 1:18 pm

I've tried different ways of logging in (using the mouse, rather than the tab key, to move between boxes, for example). Sometimes it works, most times not.

Seems we lost a real resource when C2Jonw retired. I wonder if there is anyone at C2 that monitors this forum like he did, looking for inaccuracies, problems, or just providing good insight.

Thanks, Lindsay.
Mark Underwood. Rower first, cyclist too.

Ripples
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Joined: February 10th, 2017, 10:37 pm

Re: Forum Login

Post by Ripples » December 1st, 2018, 11:30 pm

Also get the "You exceeded the maximum allowed number of login attempts. In addition to your username and password you now also have to solve the CAPTCHA below."

I just click the box stating "I'm not a robot" and I'm logged in. Don't have to choose pictures or other such nonsense.

Noticed the forum was offline for a bit the other night. Maybe someone is trying to fix it?

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