The ErgData app didn't record and upload my BikeErg data

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dllarson
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Joined: October 24th, 2019, 11:27 am

The ErgData app didn't record and upload my BikeErg data

Post by dllarson » November 29th, 2019, 1:53 pm

The ErgData app didn't record and upload my BikeErg data...

I first SkiErg'ed 3km with my phone connected to the SkiErg. When done I disconnected ErgData from the SkiErg PM5 and connected it to the BikeErg's PM5. All looked just fine as a rode "Just Bike" 7km+. All the bike data and my heart rate monitor were updated during the ride in ErgData all the way to the end. I then hit the "Menu" button to finish the workout. Everything seemed to finish fine. I hit sync and the data (I thought from both machines at the time) seemed to be uploaded just fine.

Later when I checked the C2 Logbook the BikeErg data was missing. Looking on my phone it was missing there too. This was kinda upsetting as the distance is for the holiday challenge!

I looked on the PM5 and saw the workout in memory. So I took a USB stick that was already set for my account and copied the workout to the USB stick. Then I used the Concept2 Utility upload the workout to the logbook. But wait! The utility won't let click the checkbox to upload that workout! This is probably for keep non-verified data from the logbook?

So failing all these things I manually entered the workout data into the logbook in the hopes it will count toward the challenge. The holiday challenge seems to count the manually entered data but I'm concerned these may be culled at some point.

I'm not sure what I screwed up in my procedures but I surely don't want it to happen again! :shock:

Does anyone see what I did wrong here?

-Dale

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Citroen
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Re: The ErgData app didn't record and upload my BikeErg data

Post by Citroen » November 29th, 2019, 3:31 pm

1. Upgrade the firmware on your PM5.
2. Update the version of Ergdata on your phone.

If that doesn't work write an email to info@concept2.com to report your problem to them.

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