PM5 Error Code 487-37

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Dino
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Joined: December 23rd, 2018, 8:54 am

PM5 Error Code 487-37

Post by Dino » May 8th, 2019, 5:52 am

This error code popped up during a session last night - twice without about a minute of each other. Not seen before.
This was on a PM5 Model D whilst connected to Android ErgData (no HRM connected).
I just pressed continue both times but it screwed the session data a bit - luckily not doing anything important - just regular training.

Image

Looking on the Concept2 web site there looks to be a Troubleshooting Notice for codes 487- : https://www.concept2.co.uk/service/moni ... leshooting
https://www.concept2.co.uk/service/moni ... uct-notice
This is for C2 manufactured before 14th April 2015 (which mine is) and relates to battery cover door. On checking I do have the Rev. A door so can request a free replacement battery door.
I am also 2 f/w levels behind, latest is 29 and I am on 27.

Going to email C2 anyway with the details, request the replacement battery door and upgrade f/w to 29 - then hopefully not see this again!
52M HWT 18/19, 19/20, 20/21 Team: 50Plus Zwift Rowing
1m 326m, 500m 1:38,7, 1k 3:35.7, 2k 7:24.2, 5k 19:06.6, 6k 23:26.0, 30m 7730m, 10k 39:26.1, 60m 15025m, HM 1:25:04.7, FM 2:59:26.0, 50k 3:49:17.3

Dino
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Posts: 670
Joined: December 23rd, 2018, 8:54 am

Re: PM5 Error Code 487-37

Post by Dino » May 11th, 2019, 11:19 am

The new battery cover turned up today. Good service by C2 :D
This is marked Revision D (new one on the left, original Rev. A on the right).
Image

Worth checking if you have an an older PM5. The replacement cover is free from Concept2 - just go to the shop and order one - they even pay the postage.
52M HWT 18/19, 19/20, 20/21 Team: 50Plus Zwift Rowing
1m 326m, 500m 1:38,7, 1k 3:35.7, 2k 7:24.2, 5k 19:06.6, 6k 23:26.0, 30m 7730m, 10k 39:26.1, 60m 15025m, HM 1:25:04.7, FM 2:59:26.0, 50k 3:49:17.3

polop56
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Re: PM5 Error Code 487-37

Post by polop56 » November 25th, 2019, 2:54 am

I have also recently started getting this error regularly. It usually occurs 1-3 times during a 90-minute workout. Additionally, after uploading the firmware in the beta version, error 487-42 began to appear. The batteries are replaced with new ones, showing 100%. The battery door is marked REV D.
During the exercises I use the ErgData application in the latest version connected via BT and the Polar H10 belt via ANT +. In addition, I use BT wireless headphones, but it probably doesn't matter.

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Citroen
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Re: PM5 Error Code 487-37

Post by Citroen » November 25th, 2019, 7:58 am

You need to upgrade your PM5 to
  • Indoor rowers
    • Version 166 (released March 2019—for hardware version 600 and higher)
    • Version 29 (released March 2019—for hardware version below 600)
  • SkiErgs
    • Version 866 (released March 2019—for hardware version 600 and higher)
    • Version 729 (released March 2019—for hardware version below 600)
  • BikeErg
    • Version 326 (released September 2019)
If you're running a beta version that's earlier then run the upgrade. If you're running a beta version that's later than the generally available version then back off and report the bug to rowing@concept2.com

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