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Suddenly Can't Upload Row Data From ErgData

Posted: October 24th, 2019, 11:32 am
by dllarson
Today (10/24/2019) the ErgData Android app failed to upload my rowing session.
It showed an error dialog with the following message:

Title: "Online LogBook Status", Message: "org.json.JSONException: Not value for data" with an OK button.

I tried reloading the app and restarting my phone but neither helped. This seems to be an issue with the Concept 2 server.

-Dale

Re: Suddenly Can't Upload Row Data From ErgData

Posted: October 24th, 2019, 2:37 pm
by Kafka
Log out of your logbook in Ergdata then log back in.

Re: Suddenly Can't Upload Row Data From ErgData

Posted: October 24th, 2019, 10:06 pm
by dllarson
Kafka wrote:
October 24th, 2019, 2:37 pm
Log out of your logbook in Ergdata then log back in.
That fixed it.

It appears ErgData forgot the password to my logbook account.
That is probably what the error message meant in machine-speak.

Thanks!
-Dale

Re: Suddenly Can't Upload Row Data From ErgData

Posted: November 3rd, 2019, 10:01 pm
by dllarson
I'm just reporting that ErgData forgot my password used to log in again.

Reentering it fixed the problem.

This sure seems like a bug. My phone is a Pixel 2 with up-to-date system firmware.

All I do is just row. Hit "Yes" when done, swipe to the workout screen and press 'sync. Error pops up.

-Dale

Re: Suddenly Can't Upload Row Data From ErgData

Posted: November 4th, 2019, 4:59 am
by Citroen

Re: Suddenly Can't Upload Row Data From ErgData

Posted: November 4th, 2019, 5:56 am
by mikedepetris
Logout and login again fixed it on both my phones, thanks.

Re: Suddenly Can't Upload Row Data From ErgData

Posted: November 8th, 2019, 12:38 pm
by dllarson
Yet again today ErgData forgot my password.

What makes this worse is that the App doesn't seem to play well with my password manager called KeePass (I use longer passwords for security).

It's a pain to type it in without seeing what I type.

Please fix this bug!

-Dale

Re: Suddenly Can't Upload Row Data From ErgData

Posted: November 8th, 2019, 6:52 pm
by Citroen
dllarson wrote:
November 8th, 2019, 12:38 pm
Please fix this bug!
Please write to rowing@concept2.com to report the bug directly to the Concept2 app developers.

Re: Suddenly Can't Upload Row Data From ErgData

Posted: November 9th, 2019, 9:34 pm
by Carl Watts
New version of ErgData just released for Android yesterday.

Re: Suddenly Can't Upload Row Data From ErgData

Posted: November 16th, 2019, 12:17 pm
by dllarson
New version of ErgData just released for Android yesterday.
It just happened to me again today. So the newer version didn't fix this problem.
Please write to rowing@concept2.com to report the bug directly to the Concept2 app developers.
It seems strange that those developers wouldn't monitor the "Bug Reports" forum given that seems what it's for.

I'll give it a shot nonetheless since this method doesn't seem to be working.

-Dale

Re: Suddenly Can't Upload Row Data From ErgData

Posted: November 16th, 2019, 1:28 pm
by Carl Watts
It appears to loose your login details at random. Reentering them and pressing verify fixes it.