Sensing Error

Discuss all things related to the BikeErg, Concept2's newest product.
Post Reply
User avatar
NavigationHazard
10k Poster
Posts: 1784
Joined: March 16th, 2006, 1:11 pm
Location: Wroclaw, Poland

Sensing Error

Post by NavigationHazard » July 26th, 2020, 6:49 am

Cheers Dougie, C2Scott if you're lurking -- all of a sudden I've started getting the 'sensor wire may be damaged' error code when powering up the monitor. I'm going to assume it's a firmware issue as discussed in this thread viewtopic.php?p=417663#p417663

I'm theoretically up to date firmware-wise. FWIW, taking the batteries (61%) out and then putting them back in seems to make the error code disappear. But it reappears intermittently when I power up the monitor. Is it possible that some Bluetooth/ErgData issue might be behind the bug? I haven't noticed it when doing workouts w/o an ErgData connection. but the sample size is way too small to be worth much....
64 MH 6' 6"

User avatar
Citroen
SpamTeam
Posts: 6555
Joined: March 16th, 2006, 3:28 pm
Location: A small cave in deepest darkest Basingstoke, UK

Re: Sensing Error

Post by Citroen » July 26th, 2020, 10:53 am

What version are you up to right now?

User avatar
NavigationHazard
10k Poster
Posts: 1784
Joined: March 16th, 2006, 1:11 pm
Location: Wroclaw, Poland

Re: Sensing Error

Post by NavigationHazard » July 26th, 2020, 11:37 am

326.
64 MH 6' 6"

User avatar
Citroen
SpamTeam
Posts: 6555
Joined: March 16th, 2006, 3:28 pm
Location: A small cave in deepest darkest Basingstoke, UK

Re: Sensing Error

Post by Citroen » July 26th, 2020, 5:48 pm

You're up to date and the Bikeerg doesn't suffer from the battery compartment door problem, so you may want to write to info@concept2.com and ask them.

Allan Olesen
5k Poster
Posts: 506
Joined: April 27th, 2018, 6:40 am

Re: Sensing Error

Post by Allan Olesen » July 27th, 2020, 3:17 am

NavigationHazard wrote:
July 26th, 2020, 6:49 am
Is it possible that some Bluetooth/ErgData issue might be behind the bug?
You seem very confident that it is a bug.

In my case (RowErg), it wasn't. I found a broken connection between the jack plug and one of the conductors in the cable.

My problem came after having moved the Erg around and having folded the monitor arm, which apparently put some stress on the cable. I don't know the arm arrangement of the BikeErg, but could something similar have happened for you?

User avatar
NavigationHazard
10k Poster
Posts: 1784
Joined: March 16th, 2006, 1:11 pm
Location: Wroclaw, Poland

Re: Sensing Error

Post by NavigationHazard » July 27th, 2020, 6:14 am

The erg has been moved one time, maybe 6 feet horizontally, in the last 7 months, and the monitor arm doesn't get folded. Visual inspection of the cable reveals no pinch points. Plus it works just fine - for one session - if I remove/replace the batteries w/o moving anything else.
64 MH 6' 6"

User avatar
NavigationHazard
10k Poster
Posts: 1784
Joined: March 16th, 2006, 1:11 pm
Location: Wroclaw, Poland

Re: Sensing Error

Post by NavigationHazard » July 31st, 2020, 7:41 am

Update: no problems whatsoever since I posted the above. I may never know what caused the error message....
64 MH 6' 6"

User avatar
Citroen
SpamTeam
Posts: 6555
Joined: March 16th, 2006, 3:28 pm
Location: A small cave in deepest darkest Basingstoke, UK

Re: Sensing Error

Post by Citroen » July 31st, 2020, 1:39 pm

NavigationHazard wrote:
July 31st, 2020, 7:41 am
Update: no problems whatsoever since I posted the above. I may never know what caused the error message....
It's usually stray neutrinos from excessive sunspot activity. This year that's amplified by comet Neowise. Next month we can blame the forth coming Persids shower.

Post Reply