Log book not syncing with Garmin or strava but they are paired

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theashman
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Joined: January 7th, 2019, 6:21 pm

Log book not syncing with Garmin or strava but they are paired

Post by theashman » January 7th, 2019, 6:32 pm

Hi,

After using my erg for two years I finally paired it via ergdata to my c2 logbook and through that to strava and Garmin Connect, so over the past 5 days I have logged 3 workouts, the first to connected within a minute to all three platforms, however today ergdata sent synced my data to my c2 log book but it hasn't passed the data into Garmin or strava, does anyone have any idea as to how I can push this on?

Thanks alot,
Ash

carlosr
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Joined: May 5th, 2016, 2:57 pm

Re: Log book not syncing with Garmin or strava but they are paired

Post by carlosr » January 8th, 2019, 12:17 am

Might be related.... today I noticed that the per stroke detail for the row was not available in the logbook. Its there for all my other rows except todays.

brettcole
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Joined: January 8th, 2019, 10:10 am

Re: Log book not syncing with Garmin or strava but they are paired

Post by brettcole » January 8th, 2019, 10:13 am

same issue with not pushing from C2 logbook to Garmin or Strava - has worked fine up to this week

Chugger4wd
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Joined: January 8th, 2019, 11:35 am

Re: Log book not syncing with Garmin or strava but they are paired

Post by Chugger4wd » January 8th, 2019, 11:39 am

I had the same problem this morning. Completed my row and neither strava nor garmin received the event. It was logged both on the erg app (android) and synced to my Concept2 web account.

carlosr
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Posts: 14
Joined: May 5th, 2016, 2:57 pm

Re: Log book not syncing with Garmin or strava but they are paired

Post by carlosr » January 8th, 2019, 3:41 pm

Someone on another thread said that they contacted C2 support and were told they were aware of the problem and should resolve itself over time. And our data should show up soon. Something about a backlog of messages queued up.

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