Can't download FIT or TCX and not transferring to Strava

Topics relating to online racing and training with 3rd party software.
Post Reply
cbrinkz
Paddler
Posts: 1
Joined: November 15th, 2020, 12:34 pm

Can't download FIT or TCX and not transferring to Strava

Post by cbrinkz » November 15th, 2020, 12:36 pm

I use ErgData on my Android and the workout is captured fine and uploaded to the logbook fine. But the past 2 workouts have not automatically uploaded to Strava. On my PC I logged into the online logbook, found the 2 workouts and tried to downlaod the FIT or TCX files for these workouts (to manually upload to Strava) and when I click these I get a page that says:

Sorry, it looks like something has gone wrong!

We track these errors automatically, but if the problem persists, please contact us.

Any ideas why this is happening?

User avatar
Citroen
SpamTeam
Posts: 8066
Joined: March 16th, 2006, 3:28 pm
Location: A small cave in deepest darkest Basingstoke, UK

Re: Can't download FIT or TCX and not transferring to Strava

Post by Citroen » November 15th, 2020, 12:55 pm

Write and email to info@concept2.com with details of your logbook ID and the suspect workout. They should be able to help.

Post Reply