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Can't download FIT or TCX and not transferring to Strava

Posted: November 15th, 2020, 12:36 pm
by cbrinkz
I use ErgData on my Android and the workout is captured fine and uploaded to the logbook fine. But the past 2 workouts have not automatically uploaded to Strava. On my PC I logged into the online logbook, found the 2 workouts and tried to downlaod the FIT or TCX files for these workouts (to manually upload to Strava) and when I click these I get a page that says:

Sorry, it looks like something has gone wrong!

We track these errors automatically, but if the problem persists, please contact us.

Any ideas why this is happening?

Re: Can't download FIT or TCX and not transferring to Strava

Posted: November 15th, 2020, 12:55 pm
by Citroen
Write and email to info@concept2.com with details of your logbook ID and the suspect workout. They should be able to help.