Ergdata - cannot log in after update

Topics relating to online racing and training with 3rd party software.
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Onestrokeb4theother
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Ergdata - cannot log in after update

Post by Onestrokeb4theother » October 25th, 2019, 5:35 pm

I have ergdata 1.91 app on my phone, cannot log in after most recent update. I am able to log in with my current user/pass in a browser. I have restarted my phone, Pixel2, on latest android version and no change. I do not see anywhere to log out, which was recommended in another thread.

Online LogBook Status "The user credentials were incorrect."

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Citroen
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Re: Ergdata - cannot log in after update

Post by Citroen » October 25th, 2019, 5:52 pm

Go to the settings and logout from your logbook. Login again, re-enter your password then restart Ergdata.

Onestrokeb4theother
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Re: Ergdata - cannot log in after update

Post by Onestrokeb4theother » October 25th, 2019, 6:13 pm

I do not have any log out option. I have cleared user/pass, closed the app and re-opened, entered log in info and same error. I have uninstalled the app, rebooted and re-installed the app and same error.

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Citroen
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Re: Ergdata - cannot log in after update

Post by Citroen » October 26th, 2019, 4:02 am

Here's a set of screenshots taken on Android.

Start here:
Image

Tap that little gear wheel to get here:

Image

Tap "Online LogBook Status" to get here:

Image

Check your username is correct, then tap "Password" and re-enter it. Then tap "Verify" to log back in.

Onestrokeb4theother
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Joined: July 31st, 2018, 11:09 am

Re: Ergdata - cannot log in after update

Post by Onestrokeb4theother » October 26th, 2019, 7:55 am

Thank you for working with me on this. I attempted the login that you screen shotted many, many times. Changing my logbook password is what worked.

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